Returns Policy

At Bathrooms Connect, we want you to be fully satisfied with your purchase. If for any reason you change your mind, our returns and refunds policy is set out below.

Returns Policy
At Bathrooms Connect, we want you to be fully satisfied with your purchase. If for any reason you change your mind, our returns and refunds policy is set out below.

Returns Period
Returns Period

You have the right to return your order within 14 days of receiving your goods in line with the Consumer Contracts Regulations 2013 UK. Any period during which we store your products on your behalf is included within this 14-day return period. After 14 days, we are unable to accept returns unless the product is faulty or not as described.

Conditions of Return
Items must be returned in a re-sellable condition, unused and undamaged.
All original packaging, instructions, and any included parts or fittings must be intact.
We cannot accept returns of goods that have been installed, used, or altered.
We strongly advise checking quantities, colour, and finish before opening or installing any PVC panels or trims, as opened items cannot be returned.

Non-Returnable Items
Products with a sell-by date or that are perishable cannot be returned unless faulty.
PVC wall and ceiling panels, including trims, cannot be returned once opened, handled beyond what is necessary to inspect them, cut, or installed, as they are no longer in a re-sellable condition.

Refunds
Once we receive and inspect your returned item, we will process your refund within 14 days.
Refunds will be made to your original payment method.
Original delivery charges are non-refundable (unless the item is faulty or delivered in error).

Return Costs
Customers are responsible for arranging and covering the cost of returning unwanted items.
If the product is faulty or incorrect, Bathrooms Connect will cover the cost of return or provide a replacement at no extra charge.

How to Arrange a Return
To arrange a return, please contact our customer service team at info@bathroomsconnect.com with your order number, product details, and reason for return. We will provide instructions for sending the item back safely.